Trust & Safety
Building on Build a Hive means working with confidence. Here’s exactly how we protect every project, every payment, and every person on our platform.
How Escrow Payments Work
When a client hires a freelancer on Build a Hive, payment isn’t sent directly — it’s held securely in escrow until the work is delivered and approved.
1. The client pays for the project upfront. Funds are held safely by our payment partner (Stripe) — not released to the freelancer yet.
2. The freelancer completes the agreed work and delivers it through the platform.
3. The client reviews the delivery. Once approved, funds are released to the freelancer.
4. If there’s a problem, the client can raise a dispute before funds are released (see Dispute Resolution below).
This means freelancers know payment is guaranteed once they deliver as agreed, and clients know they’re only paying for work they’ve approved.
Verified Freelancer Process
Every professional on Build a Hive goes through a verification step before they can list their services publicly.
– Identity confirmation for every freelancer account
– Profile review before listings go live
– Ongoing monitoring for quality and conduct issues
– A visible “Verified” badge on freelancer profiles who have completed this process
Look for the verification badge on any freelancer’s profile before hiring — it’s your signal that we’ve reviewed their account.
Dispute Resolution
If something doesn’t go as planned, here’s what happens, step by step:
1. ‘Raise the issue.’ Contact the freelancer directly through Build a Hive’s messaging system first — most issues are resolved through direct conversation.
2. ‘Escalate if needed.‘ If you can’t reach an agreement, open a formal dispute from your order page.
3. ‘Our team reviews.’ We’ll look at the project brief, delivered work, and message history between both parties.
4. ‘Resolution.‘ Depending on the outcome, we may release funds to the freelancer, refund the client in full or in part, or request revisions before funds are released.
We aim to respond to disputes within 2–3 business days.
Refund Policy Summary
– ‘Before work begins.‘ Full refund if a freelancer hasn’t started work on your project.
– ‘Work not delivered. ‘Full refund if a freelancer misses agreed delivery timelines without valid reason.
– ‘Work doesn’t match the brief.‘ Partial or full refund possible, based on dispute review.
– ‘Work delivered and approved.’ Once you approve delivered work and funds are released, refunds are no longer available — please review deliverables carefully before approving.
For full terms, see our [Refund Policy] page.
Data Protection
Your personal information is handled with care:
– We only collect information needed to operate the platform (profile details, project information, payment data handled securely by Stripe)
– We never sell your personal data to third parties
– Payment details are processed directly by Stripe and are never stored on our servers
– You can request a copy of your data or ask us to delete your account at any time
For full details, see our [Privacy Policy] page.
Report a Problem
If you encounter suspicious activity, a policy violation, or any safety concern:
1. Use the ‘Report Listing’ button on any freelancer profile or project listing, or
2. Email us directly at **support@buildahive.com** with details of the issue
We review all reports and take appropriate action, which may include warnings, listing removal, or account suspension.
Build a Hive is committed to being a safe, transparent marketplace for India’s construction and design professionals. If you have questions not answered here, [Contact Us] anytime.